Getting the job done right the first time

A lot is written and said in this business about the “Cost of Quality.” Yet few business people and clients really understand the full meaning of that cost.  It’s not just the time spent trying to create a perfect process or drawing, or building a perfect installation.  It’s the cost of time, money, and even sanity that many “lose” when something is just not right or is outwardly wrong. Often times, businesses focus on the visible cost of quality whether that is what they see in preventative cost (inspection, auditing, etc.) or what they see in reactionary costs (rework, change orders, etc.). The hidden costs, whether they are lost sales, damage to their brand name, or just a loss of staff morale, are overlooked until they manifest themselves in the aftermath of the original quality event.

When you make a commitment to always do what is right and to do it right the first time, you had better understand that cost of quality.  ESCO Contractors does just that by carefully selecting our partners, our staff, and even our clients.  We seek to form and build partner relationships centered on trust: trust of one another, trust in performance, and trust and understanding of quality.  And we will continue to demonstrate our performance and quality until long after that trust forms. As trust takes time to form and only moments to break, we recognize the value of trust and we work tirelessly to earn it and then keep it.